Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mdsgemstone@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mdsgemstone@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mdsgemstone@gmail.com.

Return & Refund Policy

At ROYELJEWELS, we want you to be completely satisfied with your purchase. We carefully inspect every jewelry item before shipping.

Returns

We accept return requests within 14 days of delivery for eligible products.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The jewelry must not have been worn, altered, resized, damaged, or modified.
  • The original packaging and certificates, if provided, must be included.
  • Custom-made, personalized, engraved, resized, or specially ordered items may be non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos and your order details. We will review the issue and, where appropriate, offer a replacement or refund.

Return Shipping

For a change-of-mind return, the customer is responsible for the return shipping cost.
If the item is damaged, defective, or incorrectly supplied due to our error, we will review the return shipping arrangements with you.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. The time for the refund to appear in your account may depend on your payment provider and location. Shopify processes refunds according to the payment method and currency used for the original payment.

Exchanges

If you would like to exchange an eligible item, please contact us before sending the item back. Exchanges are subject to product availability.

How to Request a Return

Please contact us with:

  • Order number
  • Reason for return
  • Photos, if the item is damaged or defective

We will provide the return instructions after reviewing your request.

Contact

ROYELJEWELS
Email: mdsgemstone@gmail.com

Mo:+919099803684